Return Policy
You may return any item purchased from innersensebeauty.com (excluding Innersense cosmetic bag, all travel size/2 oz. products, and samples). Returns must be received within 21 days of receipt for a full refund, less shipping charges when applicable. Refunds must be applied to the original credit card used for purchase. You will receive an email confirmation when your returned items have been processed and your refund has been issued. To return an item, repack the item in its original packaging, if possible, and include name and order number, and ship via insured carrier (FedEx, UPS, or USPS) to:
Innersense Organic Beauty
Attn: RETURNS
5118 Port Chicago Highway, Suite #A
Concord, CA 94520
Innersense Organic Beauty’s Return Policy is only applicable to web orders placed through innersensebeauty.com. If you are a wholesale customer please email wholesale@innersensebeauty.com for return instructions.
When products are purchased from our retail or salon partners, we are unable to accept returns directly. Please return the product(s) to the original retailer or salon, and reference their company return policy to ensure proper handling.
You may return any item purchased from www.innersensebeauty.com excluding:
- Accessories (Innersense cosmetic bag)
- Travel size products including I Create Lift Volumizing Foam 2.37 ounce travel size
- All 2 ounce sizes
- Samples and sample packettes
*For security purposes, exchanges are not offered.
*Harmonic Healing Oil 1 oz and Refresh Dry Shampoo are not considered travel size products and may be returned